Terms and conditions

Terms and Conditions — Belion House
Last updated: 24.04.2026

  1. Identification of the Owner
    The Belion House website is operated by:
    Name: Façanha Propícia, Lda
    VAT Number: 515972720
    Address: Estrada da Circunvalação, 10748 4460-280 Matosinhos, Portugal
    Email: info@belionhouse.pt
  2. Purpose
    This website allows users to make local accommodation reservations and to pay online for the services provided.
  3. Reservations
    • All reservations are subject to availability.
    • After payment confirmation, the user will receive a confirmation email.
    • The owner reserves the right to refuse or cancel reservations in case of technical error or incorrect information.
  4. Prices and Payments
    • All prices are indicated in euros (€) and include VAT at the legal rate in force.
    • Payments can be made via debit card, credit card, and PayPal.
    • Full or partial payment (if applicable) is required to confirm the reservation.
  5. Cancellation and Refund Policy
    • Free cancellation up to 5 days before the check-in date during high season and up to 14 days before the check-in date during low season.
    • After this period, the full amount will be charged.
    • In case of no-show, no refund will be issued.
  6. Check-in and Check-out
    • Check-in: from 3:00 PM
    • Check-out: until 11:00 AM
    • Guests must present a valid identification document.
  7. User Obligations
    The guest agrees to:
    • Use the accommodation responsibly
    • Not cause damage to the property
    • Comply with the internal rules of the property
  8. Liability
    The owner is not responsible for:
    • Loss, theft, or damage to personal belongings
    • Interruptions caused by force majeure (e.g., power outages, natural disasters)
  9. Data Protection
    Personal data is processed in accordance with the Privacy Policy available on the website.
  10. Complaints Book
    In accordance with Portuguese law, the electronic complaints book is available at:
    https://www.livroreclamacoes.pt
  11. Dispute Resolution
    In case of dispute, the consumer may resort to an alternative dispute resolution entity.
    More information at: https://www.consumidor.gov.pt
  12. Applicable Law
    These terms are governed by Portuguese law.

 

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